Shipping policy

SHIPPING & PROCESSING

Orders are generally prepared for shipment within 3–5 business days after payment is confirmed. This processing period is separate from the carrier’s estimated transit time. Because many of our pieces are vintage, fragile or oversized, certain orders may require additional preparation. If we anticipate a delay, we will contact you promptly.

SHIPPING RATES

We currently ship within the United States. Shipping rates for eligible items are calculated at checkout. Oversized furniture and exceptionally fragile pieces may require a separate delivery or freight quote. If a shipping rate is unavailable at checkout, please contact us at clementine@desso-designs.com before purchasing.

LOCAL PICKUP

Local pickup is available from our Oakland Park location by appointment. We will contact you when your order is ready and provide pickup instructions. Paid items may be held for up to 30 days. If you need additional time, please contact us before the end of the 30-day period to arrange storage.

LARGE FURNITURE & FREIGHT DELIVERY

Large furniture may be shipped through a freight carrier, local delivery service or white-glove provider. Delivery timing and service level vary by destination and item. Customers are responsible for confirming that purchased pieces will fit through doorways, elevators, stairways and other access points.

ADDRESS ACCURACY

Please verify your shipping address before completing your purchase. Contact us immediately if a correction is required. Additional charges resulting from an incorrect or incomplete address, refused shipment or missed delivery may be the customer’s responsibility where permitted by law.

DAMAGE IN TRANSIT

Please inspect your order immediately upon delivery. If an item arrives damaged, contact us at clementine@desso-designs.com within 48 hours and include clear photographs of the item, exterior packaging, interior packaging and shipping label. Please retain all packaging while the claim is reviewed. We will work with you and the carrier to determine the appropriate resolution.

SHIPPING DELAYS

Carrier transit times are estimates and may be affected by weather, holidays or other circumstances outside our control. If we cannot ship within the stated processing timeframe, we will contact you with an updated estimate and the available options.

Questions about shipping, delivery or pickup can be sent to clementine@desso-designs.com.